Privacy Policy
How ROOTS Clean collects, uses and protects your information.
ROOTS Clean — Professional Cleaning Services
Effective Date: October 15, 2026
Website: www.rootsclean.ca
Email: info@rootsclean.ca
Phone: (437) 907-9694
Service Area: Niagara Region, Ontario, Canada
1. Introduction
ROOTS Clean respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a cleaning quote, submit a form through Google Ads or communicate with us regarding our cleaning services.
2. Information We Collect
- Contact information: Your name, email address, telephone number and business name.
- Service information: Facility type, property location, requested cleaning services, preferred cleaning frequency and information you provide about your cleaning requirements.
- Communications: Messages, quote inquiries and correspondence you send to us.
- Website and advertising information: Certain technical and usage information collected through cookies, analytics or advertising technologies when enabled.
We aim to collect only the information reasonably necessary for the purposes described in this policy. Please avoid including confidential medical records, patient information or other unnecessary sensitive personal information in our quote and contact forms.
3. How We Use Your Information
- Respond to inquiries and requests for cleaning quotes.
- Understand your facility and cleaning requirements.
- Prepare customized cleaning proposals.
- Schedule and coordinate cleaning services.
- Communicate about quotes, appointments and requested services.
- Maintain business records and manage customer relationships.
- Improve our website, customer experience and advertising.
- Meet applicable legal and regulatory obligations.
We do not use a cleaning quote inquiry as automatic consent to receive unrelated promotional emails or text messages. If we send marketing communications, we will obtain consent where required and provide an appropriate way to unsubscribe.
4. Google Ads Lead Forms
ROOTS Clean may use Google Ads lead forms that allow prospective customers to request cleaning quotes directly through eligible Google advertisements. When you submit one of these forms, we may receive the contact details and service information you choose to provide. We use that information to contact you about your inquiry, discuss your cleaning requirements and prepare or arrange a cleaning quote. Google may separately process information in accordance with Google's own privacy practices. You can review Google's Privacy Policy at https://policies.google.com/privacy.
5. Website Forms and Third-Party Service Providers
Our website is hosted using Wix. We may use Wix services to receive and manage quote requests, contact form submissions and website communications. We may also use service providers, including Google, for advertising, analytics and related business functions. These providers may process information on our behalf or under their own applicable privacy terms. Information may be processed or stored outside Ontario or Canada, depending on the services involved. We do not sell customer contact information to third parties. We may disclose personal information where reasonably necessary to provide requested services, engage authorized service providers, comply with applicable law or protect legitimate legal interests.
6. Cookies and Website Analytics
Our website may use essential cookies and, where enabled, analytics or advertising technologies to support website operation, understand visitor activity and evaluate advertising performance. Some technologies may collect information such as browser type, device information, pages visited, interactions and approximate location derived from technical data. You may be able to manage cookies through your browser settings or any cookie preference controls provided on our website. Where consent is required for optional tracking, we will seek it as applicable.
7. Consent and Your Choices
By voluntarily submitting a contact or quote request, you authorize ROOTS Clean to use the information reasonably necessary to respond to your inquiry and provide the requested services, subject to applicable law. You can contact us about withdrawing consent for certain uses of your personal information. Withdrawal may affect our ability to respond to or fulfil an ongoing request. We will seek separate consent where required for optional uses, including applicable marketing activities.
8. Protecting Your Information
ROOTS Clean takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, loss or misuse. However, no website, email service or electronic system can guarantee absolute security. Access to personal information should be limited to individuals and service providers who require it for legitimate business purposes.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, delivering services, maintaining appropriate business records and meeting legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it, as appropriate.
10. Access, Correction and Privacy Requests
You may contact ROOTS Clean to request access to personal information we hold about you or ask us to correct inaccurate information, subject to applicable legal requirements and exceptions. You may also contact us with concerns about how your personal information is collected, used, shared or protected.
Privacy Contact — ROOTS Clean
Email: info@rootsclean.ca
Phone: (437) 907-9694
Website: www.rootsclean.ca
11. External Websites
Our website and advertising may contain links to external websites or services. ROOTS Clean is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our business operations, technologies or legal obligations change. When we make changes, we will update the effective date on this page and provide additional notice or obtain consent where legally required.
13. Contact Us
If you have any questions, concerns or requests related to this Privacy Policy, please contact:
ROOTS Clean
Niagara Region, Ontario, Canada
Email: info@rootsclean.ca
Phone: (437) 907-9694
Website: https://www.rootsclean.ca